About
Gloria Ip is a Senior Product Design Leader with a proven track record of transforming product strategies and delivering high-impact, user-centric experiences for leading technology and financial companies. With extensive expertise in AI-powered design, customer journey optimization, and team leadership, she has consistently driven significant business growth and enhanced customer satisfaction across diverse industries. Her deep understanding of end-to-end design processes and strategic collaboration with executive teams positions her as a valuable asset for innovative product organizations.
Work
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Summary
As Lead Designer, transformed the Superhuman Calendar into a core strategic product, driving significant ARR growth and pioneering AI-powered experiences.
Highlights
Led the design of high-impact features, including 'Share Availability,' directly contributing to exceeding Annual Recurring Revenue (ARR) targets.
Collaborated closely with the CEO, leadership team, Product, and Engineering to define long-term product vision and strategic initiatives.
Spearheaded a product-wide Information Architecture (IA) redesign, integrating advanced AI-powered experiences to enhance user engagement and functionality.
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Summary
Launched four complex major product features within six months, significantly reducing customer onboarding time and enhancing satisfaction, while leading initiatives to revamp legacy experiences.
Highlights
Successfully launched four complex major product features within six months, significantly reducing customer implementation time for Brex onboarding.
Improved overall customer satisfaction by leading design projects focused on revamping legacy experiences and optimizing existing user journeys.
Validated design solutions through rigorous experimentation, in-depth user interviews, and comprehensive usability tests, ensuring data-driven improvements.
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Summary
Managed a team of Product Designers and collaborated on business strategy to develop inclusive onboarding experiences, fostering customer engagement and growth, particularly for new Canadians.
Highlights
Managed and mentored a team of Product Designers, fostering a collaborative and high-performing design environment.
Developed and presented a comprehensive business strategy pitch alongside Product and Engineering Leads to drive customer acquisition and retention.
Designed and implemented inclusive onboarding experiences tailored to diverse customer segments, including new immigrants to Canada, enhancing engagement and growth.
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Summary
Led the end-to-end design for Lending Product Onboarding, delivering a seamless digital experience for credit card and line of credit applications.
Highlights
Directed the complete end-to-end design process for the Lending Product Onboarding platform, from research to implementation.
Created a seamless and intuitive digital experience for customers applying for credit cards and lines of credit, improving application completion rates.
Collaborated cross-functionally with product managers, engineers, and business stakeholders to ensure successful product delivery and alignment with strategic goals.
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Summary
Designed digital products and user experiences for Loblaw Digital, focusing on enhancing customer journeys within the retail and e-commerce ecosystem.
Highlights
Contributed to the design and iteration of key digital products, improving user engagement and conversion rates within the retail sector.
Conducted user research, usability testing, and competitive analysis to inform design decisions and identify new opportunities.
Collaborated with cross-functional teams, including product management and engineering, to deliver user-centric solutions that met business objectives.
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Summary
Designed innovative service and interaction experiences for diverse clients at Accenture Song (Fjord), a leading design and innovation consultancy.
Highlights
Developed comprehensive service blueprints and user journey maps to optimize complex customer interactions across multiple touchpoints for client projects.
Translated user research insights into actionable design solutions, enhancing usability and overall service efficiency for various industries.
Collaborated with multidisciplinary teams to deliver strategic design outcomes for a portfolio of clients, driving business value and user satisfaction.
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Summary
Designed product experiences for Shopify, contributing to the platform's robust e-commerce solutions for merchants globally.
Highlights
Contributed to the design and development of features aimed at improving the merchant experience on the Shopify platform.
Collaborated with product managers and engineers to implement design solutions that met both user needs and business objectives.
Participated in user feedback sessions and iterated on designs to enhance usability and product functionality for a global user base.
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Summary
Designed user experiences for Adobe, contributing to the development of industry-leading creative and productivity software.
Highlights
Assisted in conducting user research, creating wireframes, and prototyping interactive solutions for Adobe products.
Collaborated with senior designers and engineering teams to translate complex requirements into intuitive user interfaces.
Contributed to design system consistency and ensured adherence to best practices in user experience design across projects.
Volunteer
BRIDGE SCHOOL
|Design Mentor
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Summary
Mentored aspiring designers at Bridge School, providing guidance on design principles, career development, and portfolio enhancement.
Highlights
Provided one-on-one mentorship to emerging designers, helping them refine their skills and navigate career paths.
Reviewed portfolios and provided constructive feedback to improve design quality and presentation.
Shared industry insights and best practices to prepare mentees for professional roles in product and UX design.
ELEVATE YOUTH ZONE
|Mentor
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Summary
Mentored youth at Elevate Youth Zone, fostering personal and professional development through guidance and support.
Highlights
Guided young individuals through personal and academic challenges, offering support and encouragement.
Facilitated skill-building workshops and discussions to enhance participants' problem-solving and communication abilities.
Contributed to creating a positive and empowering environment for youth development.
HEXAGON UX
|Volunteer & Mentor
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Summary
Volunteered and mentored within the Hexagon UX community, supporting women in UX through networking and professional development.
Highlights
Actively volunteered at Hexagon UX events, contributing to the organization's mission of empowering women in UX.
Provided mentorship and career advice to junior UX professionals, fostering their growth and confidence.
Facilitated networking opportunities and knowledge sharing among community members.
Awards
People's Choice Award Winner
Awarded By
ADOBE CREATIVE JAM
Received the People's Choice Award at the Adobe Creative Jam, recognizing excellence in creative design and innovation.
Skills
Product Design
Product Strategy, Feature Launch, End-to-End Design, AI-Powered Experiences, Information Architecture, Digital Product Development.
User Experience (UX) Design
UX Research, Usability Testing, User Journeys, Wireframing, Prototyping, Interaction Design, Service Design, Inclusive Design.
Leadership & Strategy
Team Management, Mentorship, Cross-Functional Collaboration, Business Strategy, Strategic Vision, Stakeholder Management.
Customer Experience (CX)
Customer Onboarding, Customer Satisfaction, Customer Engagement, Legacy Experience Revitalization, Conversion Optimization.
Creative & Visual Arts
Animation, Visual Development, Film Festival Participation, Art Direction.